Shipping Policy

Last updated: August 24, 2025

At a glance:
Processing: 1-5 business days · US shipping: rates are calculated at checkout · Carriers: all carriers available will be shown during checkout · Tracking emailed on dispatch.

Processing Time

Orders are blended, bottled, and packed with care. Please allow one to five days for processing before shipment. During launches and holidays, processing may take a little longer.

Shipping Rates & Delivery times

• Domestic (US): Rates calculated at checkout. Delivery times are estimates only. Please refer to the shipping email for current shipping and delivery.

• International: coming soon!

Tracking

You’ll get a tracking email as soon as your order ships. If it hasn’t arrived after 48 hours from the ship date, email tokenapothecary@gmail.com and include your order number.

Address Changes & Delivery Issues

Entered the wrong address? Email tokenapothecary@gmail.com within 48 hours of ordering—after dispatch we can’t reroute. If a package is marked delivered but you can’t find it, please check with neighbors and your local carrier first.

Lost, Stolen, or Damaged Packages

We’ll help file a claim with the carrier when we can. For damage, email tokenapothecary@gmail.com within 48 hours with photos of the box and items. Replacements or refunds are issued at our discretion.

Pre-Orders & Backorders (if applicable)

Pre-order ship windows are noted on the product page. Orders containing pre-orders ship together unless you purchase items separately.

Packaging & Sustainability

We ship in minimal, protective packaging. Please reuse or recycle where possible. Refill pouches help cut glass waste—thank you for choosing them.

Questions? Reach us at tokenapothecary@gmail.com.